Thank you for shopping with YesBuy (yesbuy.ae / yesbuy-wholesale.com). Because we sell fast-moving consumer goods and food & beverage products, our return policy is designed around product safety and freshness. Please read the terms below carefully.
1. Eligibility for Returns
We accept returns only for defective, damaged, or incorrect items. We do not accept returns for:
Change of mind
Opened, unsealed, or partially consumed food & beverage products
Items past their stated expiry date at the time of delivery being reported late (see Section 3 for reporting window)
Products marked as final sale, clearance, or discounted stock
This policy protects the health and safety of all our customers and complies with standard practice for FMCG and food products in the UAE.
2. Exchanges
We do not offer product exchanges. If you receive a defective, damaged, or incorrect item, please follow the refund process below instead.
3. Reporting a Problem
If your order arrives defective, damaged, expired on arrival, or incorrect, please contact us within 48 hours of delivery:
Email: [Insert Support Email]
Phone/WhatsApp: [Insert Number]
Please include:
Your order number
A photo of the affected product(s), including the expiry date and any visible damage
A brief description of the issue
Claims reported after 48 hours may not be eligible for a refund, as we are unable to verify the condition of perishable goods after this window.
4. Refund Process
Once we receive and verify your claim:
Approved refunds are processed to your original payment method within [Insert Number] business days
For cash on delivery orders, refunds are issued via bank transfer or store credit, as agreed with you
You will receive a confirmation email once your refund has been processed
We do not require you to return defective or damaged food items by courier — for hygiene and safety reasons, photo evidence is generally sufficient. Our team may request the item back in specific cases (e.g., non-food items).
5. Retail Orders
For individual retail purchases through yesbuy.ae, the terms in Sections 1–4 apply in full.
6. Wholesale Orders
For bulk/wholesale orders placed through yesbuy-wholesale.com, additional terms apply:
Claims for shortages, damages, or defective cartons must be reported within 48 hours of delivery, along with photos and the delivery note/invoice number
Partial shipment discrepancies are resolved by crediting or reshipping only the affected quantity, not the full order
Minimum order quantity (MOQ) purchases are not eligible for return due to change of mind, overstocking, or slow resale
Wholesale refunds/credits are issued against your account or via bank transfer, as agreed with your account manager
7. Non-Returnable Items
The following are never eligible for return or refund:
Products damaged due to improper storage after delivery (e.g., not refrigerated when required)
Products consumed or used, in whole or in part
Items without proof of purchase (order number or invoice)
8. Contact Us
For any questions about this Return & Refund Policy, please reach out to:
YesBuy Email: [Insert Support Email] Phone/WhatsApp: [Insert Number] Address: [Insert Registered Business Address, UAE]
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
