Frequently Asked Questions
Most frequent questions and answers
Who we are?
YesBuy LLC, Inc. is a Dubai based
Business to Business online company that provides ONE-STOP-SHOP services to international buyers of food and general products. Visit our About Us page to learn about what we do.
How can I get pricing information?
By creating an account with yesbuy, after completing the registration form and after a short verification process (in some cases more information might be requested) you will receive a login and password to access the site with all available product pricing. Contact your sales representative for special pricing.
What if I want a product that is currently not listed on your site?
yesbuy offers one of the largest listings of wholesale goods in the world, in case a required product is not shown in our catalog, inform your account Sales Representative or note it on the comment box when creating a quote.
Can I place an order by phone?
Yes! in both phone & online customers are encouraged to place their orders online & sales representative is always available to assist with any questions or concerns. you can call: (+971) 4371 2657
What are the payment methods accepted?
yesbuy accepts the standard secured International methods of payment :
- International Bank Transfers: made in the seller’s currency (US Dollars)
- Irrevocable Letter of Credits (Depending on the country)
- Cash Against Documents (Through Foreign Bank and US local Bank)
Is there a MOQ (Minimum Order Quantity) to buy from YesBuy?
Yes, the preference is a single layer of each item but we also accept lower quantities (price varies based on quantities). Contact your sales representative for details.
What ports do YesBuy ship from?
YesBuy’s corporate office and warehouse are located in Dubai-UAE, orders that are loaded from this warehouse are shipped from Port of UAE depending on the shipping line.
How do I track my order?
The status of an order can be tracked through the “My Account” portal, once the container is shipped you will be provided with a tracking number to connect to the shipping company’s tracking page.
How are the refrigerated and frozen products shipped?
To ship refrigerated or frozen items we have to book a Reefer container with a specific temperature respective of the products (Example: chocolates are shipped 16.5C. with vents closed), the temperature has to be predetermined before booking. All the items in a Reefer container have to be placed on pallets due to moisture and/or condensation.
Where can I find information about demurrage and free time?
Each shipping line has its own regulations on demurrage, detention time & rates:
- Maersk Shipping Line allows 5 days of free detention time
- MSC shipping line allows 8 days of free detention time
- UASC Shipping Line, on special request, allows 10 or more days
* For additional free detention time send in a request at the time of booking, this would depend on the Port of destination/shipping lines’ discretion.
How are the refrigerated and frozen products shipped?
To ship refrigerated or frozen items we have to book a Reefer container with a specific temperature respective of the products (Example: chocolates are shipped 16.5C. with vents closed), the temperature has to be predetermined before booking. All the items in a Reefer container have to be placed on pallets due to moisture and/or condensation.
Can an order be canceled or changed after being placed?
After an order has been placed and it has been confirmed by your sales representative; YesBuy will allow a 48-hour window for changes after this timeframe has expired the order will be considered final and no changes will be accepted.